Best Customer Service - Silver Award

W. A. Ellis -

 “W. A. Ellis operate in the niche market that is top end London lettings, working for some of the largest estates in London.  With this remit, their customer service strategy and implementation has to reflect the demands of the clients they deal with and they achieve this entirely.  Testimony to this is that one client last year handed them his portfolio of 250 properties because he ‘knew they’d be in good hands’.  The team has mopeds to enable them to travel around London as easily and quickly as possible, covering a wide area of the city centre and a dedicated QMS officer carries out random checks on tenancy files to ensure legislation is adhered to with all systems and processes followed to the letter.  Excellent relationships and contacts with the local press allows the team to comment on changes in the market and legislation updates which has cemented their reputation as local experts.  An outstanding business that deserves the silver award.”